Posterous theme by Cory Watilo

An update on my @vodafoneuk #iphone4 saga

So after having my phone on speak phone for over 2 hours today a
helpful person in the customer service team finally managed to massage
my order through the system and it is now awaiting stock.

I can't help but feel slightly frustrated at this whole process
andthat due to a few issues with the store creating me an account and
the vodafone online ordering system getting confused - I am now
awaiting the back order stock, whereas my friend who order at the same
time yesterday but didn't have his order held up is now the proud
owner of an iPhone4 and I still don't have an ETA.

It's not been the best onboarding process of a new customer ever and
it's not as though vodafone where unaware of the number of people who
would want to come onboard, I hope it will be worth it.

my @vodafoneuk #iphone4 saga so far

I popped by the Vodafone UK store yesterday at 7am to pick up a new
iPhone, I was 12th in the queue and they only had 11 32GB iPhones. I
didn't find this out until they had set up and done a credit check on
my account.

This is when my issues with Vodafone started. The helpful chap in the
store said he would ring round a couple of local stores when they
opened to see if he could find one. He dutifully rang me back at 9.30
and told me there weren't any available. So I said OK, thanked him and
said I would place an order online.

I then placed an order online at about 9.30 and had a confirmation at
9.50am on the 24th June.

At 15.14 I then received an email asking to call vodafone. It turns
out this is because they were confused that the store had opened an
account and I had placed an order online. I explained what had
happened and was told that it would all go through now.

I placed a couple of calls with Vodafone in the evening, couldn't get
through to online orders and nobody in customer service could offer
any help/advice.

Fast forward to 25th and it turns out that Vodafone haven't reserved
me a handset even though I placed the order before they ran out of
stock, my order hasn't progressed any further forward than when I
placed it 24 hours earlier and they don't really know what has been
going on.

I'm still on hold to Vodafone and will update as I know more ...